Case Manager

Cases are prioritised based on the insights from our solutions and on your own workflow, such as deadlines. You assign them to people, teams or queues, by hand or with rules. Your team spends its time on the cases that matter most.

Every case has one file, from the first alert to the final decision. The file shows the customer profile, the risk score and earlier investigations. Notes, documents, communication and decisions are kept in the same place. Your team does not have to search through separate systems.

Team leads see who works on which case and can reassign work when needed. Managers follow up the progress and performance of investigations across the team. So they see early where the team needs support.

Your team documents each case while it works on it. Findings, reasoning and actions are recorded at every step, together with who did what and when. That one record serves two purposes. Reporting a case to the financial intelligence unit takes less manual work. And when your regulator or auditor asks how a case was handled, the answer is already in the case.